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Natalie 1 month, 1 week ago

Hi there, according to Amazon reviews: "The Hizero does a fabulous job of picking up pet hair, but the pet hair causes the machine to get clogged very frequently, which results in dirty water coming out onto the floor as you mop. To solve this issue you have to: take out both water tanks, remove the cleaning roller, empty out the trash tray, untangle pet hair from the roller brush and from around any mechanisms that turn during use, remove and clean the grate, clean the tiny filter, reassemble the machine." I would suggest vacuuming before mopping if your pet sheds a lot anyway but if you are ready to go through the cleaning the roller brush process, you can skip that step.

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